Refund policy
Returns
We have a 3-day return policy, which means you have 3 days after receiving your order to request a return.
To be eligible for a return, the item must be:
-
Unopened and unused
-
In its original packaging
-
In the same condition that you received it
-
Accompanied by the order receipt or proof of purchase
Due to hygiene and safety reasons, opened perfumes cannot be returned.
How to Request a Return
To start a return, contact us at:
Please include:
-
Order number
-
Product name
-
Reason for return
Once your return request is approved, we will provide instructions on how to return the item.
Items sent without prior return approval will not be accepted.
Damaged or Incorrect Products
Please inspect your order upon delivery.
If you receive:
-
A damaged product
-
The wrong item
Contact us within 24 hours of delivery and we will arrange a replacement.
Non-Returnable Items
The following items cannot be returned:
-
Opened perfumes
-
Used products
-
Sale items
-
Gift cards
Exchanges
If you wish to exchange a product, please contact us first. Once the return is approved, you may place a new order for the desired item.
Refunds
Once we receive and inspect the returned item, we will notify you if the refund is approved.
If approved, refunds will be processed within 7–10 business days.
Contact Us
For any questions regarding returns or refunds, please contact: